$33,038,714
Department of Homeland Security·Federal Emergency Management Agency
telecomactive
ACTION DATE—·SOURCEUSASPENDING·SOURCE IDCONT_AWD_70FA3021F00000453_7022_GS00Q17NSD3000_4732
Award description
FEMA CONTACT CENTER CAPABILITY MODERNIZATION PROGRAM
Verbatim from USAspending.gov. Capitalization, abbreviations, and codes are unchanged.
The Buildout's read
What the model surfaced from this award
Confidence: high
In plain English
Modernize FEMA's contact center technology and capabilities to improve emergency response communications.
Sub-sectors
emergency-communicationscontact-center-infrastructure
Why this matters
Enhanced emergency response infrastructure strengthens disaster management and public safety coordination during national crises.
Supply-chain signal
Signals investment in U.S. telecom infrastructure modernization and demand for advanced contact center platforms and services.
Generated by award_classification v1.0.0 via claude-haiku-4-5-20251001 on 2026-05-14. Cost: $0.001129.
Period of performance
Start
2021-09-22
End
2026-09-29
Status
activein 138 days
Other awards from this recipient
- —ENTERPRISE DATA NETWORK SERVICES CARRIER B$1.3B
- —EIS TASK ORDER 693KA8-21-F-000083 - MASTER CONTRACT # GS00Q17NSD3000. VENDOR IS AT&T. FOR THE TRANSITION OF TELECOMMUNICATION SERVICES (PRIMARILY) FROM THE GSA NETWORX PROGRAM TO THE NEW EIS PROGRAM. THE FAA SCOPE OF WORK.$94.0M
- —THE PURPOSE OF THIS TASK ORDER IS TO PROCURE VOICE AND DATA (V&D) SERVICES FOR FEMA. THIS IS A FIRM FIXED PRICE TASK ORDER$80.4M
- —USCIS DATA AND VOICE SERVICES$68.2M
- —CO-LOCATED HOSTING SERVICES FOR COMBINATION B - DALLAS, TX AND SAN JOSE, CA$47.2M
Sources
- USAspending.gov — all awards for this UEI →
- SAM.gov entity registration →
- Award record ingested from usaspending. Source identifier CONT_AWD_70FA3021F00000453_7022_GS00Q17NSD3000_4732.
The Buildout does not edit federal records. Any inaccuracy reflects the upstream source; it will update here when corrected there.