$95,794,171
to SERCO INC
THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Verbatim from USAspending.gov. Capitalization, abbreviations, and codes are unchanged.
What the model surfaced from this award
Latest obligation on the 2024 PBGC customer service improvement contract with Serco to reduce participant contact burden and paper forms.
Streamlining pension participant interactions reduces administrative friction for millions of Americans managing retirement benefits through the federal pension safety net.
Generated by award_classification v2.1.0 via claude-haiku-4-5-20251001 on 2026-05-29. Cost: $0.002721.
- 2026-02-20ELIGIBILITY SUPPORT$1.0B
- 2026-06-04ELIGIBILITY SUPPORT$786.1M
- 2026-04-30TO SUPPORT THE ENHANCEMENT OF THE TAP, VETS REQUIRES A CONTRACTOR TO PROVIDE TRANSITIONING SERVICE MEMBERS AND THEIR SPOUSES ON HOW TO ENRICH THEIR SKILLS, TO SECURE MEANINGFUL AND SUCCESSFUL CAREERS IN THE CIVILIAN LABOR FORCE, RESEARCH AND IDENTIFY$49.6M
- 2026-04-27THE FCT CONTRACT ENCOMPASSES THE SCOPE OF ATC SERVICES AND ASSOCIATED SUPPORT SERVICES REQUIRED FOR THE DAY-TO-DAY OPERATION OF FCTS AS DEFINED IN THE STATEMENT OF WORK (SOW).$36.6M
- USAspending.gov — all awards for this UEI →
- SAM.gov entity registration →
- Award record ingested from usaspending. Source identifier CONT_AWD_16PBGC24F0050_1665_GS00Q14OADU132_4732.
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